Changi Airport is considered as Asia’s sixth busiest international airport. In the early 2013, its new Terminal 4 was constructed, and was finished at the beginning of November, 2017, coming along with many new changes and expectations for this airport.

To reduce manpower and increase efficiency, this new terminal features kiosks for self check-in, self bag-tagging, and self bag-drops; it also features an advanced and automated baggage handling system, offered at check-in, bag drop, immigration counter and departure-gate boarding. Besides, Terminal 4 features 15,000m2 of shopping, dining, liquor, tobacco, perfumes, cosmetics, and many other retail spaces.



A week after Terminal 4 opened, AirAsia and Vietnam Airlines had moved in, leading to the first full load. There are new signs and video content played at the boarding area to inform and direct travellers to the automated gates after they did automated immigration clearance. The main purpose for this new terminal is to reduce confusion for travellers and facilitate smoother boarding by directing them to the correct counters.

After months of testing, there are now about nine airlines, including Cathay Pacific and Korean Air, operating at Terminal 4. The terminal and its new system have become more stable in the process. Singapore chief Logan Velaitham said, “There’s nothing like going live, so although we had done all the tests, including live flights, we were still a bit jittery and prepared for some teething problems. Fortunately, and to our pleasant surprise, all systems worked well,”


AirAsia passengers using the automated check-in machines at T4. Image: SEAH KWANG PENG

Even though there was still a few confusion AirAsia passengers as some of them do not recognize the change and still ended up at the old terminal they usually go; however, there were busses arranged for them to Terminal 4, so there were no missed flights. AirAsia will continue to help us reach out to their customers and inform them about the change, said the chief.

Terminal 4 at Changi Airport was valued as a timely expansion as airlines are adding more flights to Singapore, and this new terminal will now allow the airport to handle 16 million more passengers a year, leading to the growing demand for air travel in the Asia-Pacific region. Even if the terminal has been operating for a few months, it already handled more than 330 flights and about 71,000 passengers. On the other hand, as many airlines had moved to the new terminal, the other terminals are now less crowded than ever.

Written by Linh Tran

Info credit: Strait times